Technology eReading Devices and eBooks
A multinational company with a world class eReading plafform was looking for an experienced contact centre partner to provide Tier 1 and Tier 2 Customer Care and Technical Support for its customers worldwide, in multiple languages, through different channels of communication (Voice, Email, Chat)
Customer Care, Technical Support, Inbound (Voice, Email and Chat)
Provide exceptional Customer Care support for eReading customers and increase overall Customer Satisfaction levels (CSAT)
Service Level, CSAT, FCR, NPS, Quality
Within the first 6 months of the project launch, we were able to exceed the KPI performance of the incumbent vendors and while handling
over 22,000 voice and email interactions on a daily basis with a team of 200 agents.